Solierun - Lifestyle services for busy people.

This was undoubtedly the worst customer service I ever received from anyone! I keep trying to work with the owner as if we were both rational and honorable men, but the responses I get back are just baffling, like I'm talking to a 9 year old. You'll see what I mean... I paid Soliemoves/Solierun for IKEA shopping and shipping services but have not been able to resolve a dispute with getting a refund due to my items being damaged, most likely in shipping, due to poor packaging. I requested the purchase and shipping of 9 magnet boards from IKEA Brooklyn, and at least 5 of them arrived in damaged condition. Not wanting Soliemoves to lose more money than necessary to fix this problem, I thought I was being considerate when I did not ask for replacements and only requested a partial refund in proportion to the number of items that were damaged. Soliemoves' owner agreed in writing to refund the cost of the damaged items and reimburse me for my additional expense to ship the damaged items back to him, but refused to refund any portion of the original shipping fee. Upon my insistance that it was unfair to pay for damaged goods, the owner continued to correspond with me in a very discourteous manner and even refused to honor prior written agreements to reimburse me for return shipping fees. Here is a transcript. You can judge for yourself. -------------------------------- On Apr 12, 2012 5:36 PM, I wrote: Please review the attached photos. You'll see that many of the corners of my magnet boards are cracked, chipped or otherwise damaged. Some are bent and warped. 5 out of the 9 SPONTAN magnet boards I ordered were damaged. I don't know if all the damage happened in shipping, but it looks like my products could have been packaged much more carefully. Please let me know how you will provide proper restitution with a refund. Steve H. -------------------------------- On Apr 12, 2012, at 5:51 PM, Solie wrote: Steve, ship them back to us, we will refund yo ” Close

I recently moved into a new home/office space and I needed to purchase a few large items in order to decorate my new space. I contacted SolieRun to help me purchase and transport a few large items from Ikea Elizabeth. The service was spectacular! Solie was on time and waitingfor me outside by them time I cleared the check out line. He and his team loaded everything into the truck with care and was at my house before I was in order to unload everything into the apartment. The service was not only a life saver, but they were professional and went the extra mile to ensure that I was satisfied with their services. I am planning on using SolieRun again in the near future and I would reccomend this service to anyone who needs some help with personal shopping, delivery or assembly without all the stress that comes along with it. ” Close

I contacted this company to help me purchase, assemble and deliver furniture to the Hamptons. They accomplished all 3 tasks the same day! I will be using them again and have shared my experience. Finally a reliable company! Thanks again, Solierun. ” Close